FAQ

Questions teams ask before switching systems.

Search common questions about implementation, compliance, security, pricing, support, and AI-assisted documentation.

Getting started

How long does implementation take?

Most small centers can get core workflows live in under a week once staff, clients, services, and authorizations are gathered.

Getting started

Do we need an IT team?

No. AbilityOS is designed for center operators, directors, QSPs, and admin teams to configure without a dedicated IT department.

Pricing

Can we start small and grow?

Yes. Centers can begin with the workflows they need now, then expand into staff readiness, exports, progress, and multi-site oversight.

Compliance

Is AbilityOS built for Minnesota 245D?

The workflows are designed around Minnesota EIDBI and 245D operating needs, including credentials, supervision, documentation, and audit readiness.

Compliance

Can it replace our audit spreadsheets?

That is the goal. AbilityOS surfaces missing notes, credentials, authorizations, staff file gaps, and export readiness in one operating view.

Clinical

Does AI write final clinical notes?

No. AI assistance is a drafting tool. Clinicians remain responsible for reviewing, editing, and approving the final note.

Security

Should we put PHI in public inquiry forms?

No. Public demo, contact, and support forms should not include client PHI. Use the authenticated app for client-specific work.

Security

How does access control work?

AbilityOS uses role-oriented workflows so staff only see the areas they need, such as clinical, HR, billing, admin, or staff hub views.

Support

Where should existing users ask for help?

Use the support request page for access issues, workflow questions, exports, or product help.

Migration

Can we move from spreadsheets?

Yes. Most implementations start by collecting staff rosters, client lists, authorizations, credential dates, and template needs.

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